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Customer Service - Manufacturing

Summary of Duties: Coordinate and handle the parts, billing and warranty process to support the parts department.
Primary Duties and Responsibilities:
- Complete paperwork and file all requests for parts, repairs and warranty claims for customers
- Be available to answer questions via the telephone for all customers
- Provide excellent customer service by providing information to questions concerning customer parts, returned goods and warranty items
- Coordinate with internal personnel to get applicable information in order to process warranty claims
- Process returned customer parts, work with vendors to get appropriate credits etc. process return parts not needed by internal service center
- Track and process cores and core credits with both customers and vendors
- Create reports to track return parts requests/return authorizations -- using SAP
- Document findings and status for the returns in several data collection and inventory systems
- Perform preliminary investigations on returned goods which display a quality or potential packaging problem
- Support other departments with information related to returns and no charge replacement parts
- Understand and follow Quality Standards and Procedures
- Must be able to communicate with all levels of manufacturing (i.e. R&D, Engineering, Purchasing, Manufacturing, etc. on all quality related issues)
Please email resume for immediate consideration.


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