Customer Quality Engineer

Company Name:
Digital Prospectors Corp
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Our client develops highly engineered devices that improve safety, efficiency and comfort that are used automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air conditioning, data, telecommunications, recreational vehicle and marine applications.

JOB TITLE: Customer Quality Engineer
JOB DURATION: 12+ months

Job Description:
The Customer Quality Engineer will work with other engineers and technical colleagues in a team environment to manage key customer accounts for Quality in the automotive industry. The Engineer will solve problems with products and with the end user. It is a tremendous opportunity for an electrical, mechanical, design or process engineer with strong technical and communication skills to impact the customer satisfaction of leading automotive companies worldwide, analyze Quality data to make informed decisions, and communicate the end result in a professional environment.

Working with strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication and providing strong problem resolution skills are critical to the position. The Sensor Products Global Business Unit - Quality is focused on developing its engineers and thus provides weekly trainings/meetings with knowledge experts to learn different topics.

The Customer Quality Engineer manages several customer accounts in all aspects of Quality and continuous improvement.

Specific tasks include
Developing a strategy to manage specific customer accounts
Performing risk assessments
Understanding customer specific requirements
Setting quality goals and improvement plans
Documenting and working with lessons learned
Reviewing Control Plans and improving them
Developing a customer satisfaction plan
Working with Production sites to drive manufacturing improvements
Analyzing data to identify concerns and respond to customers
8D/Corrective action management for customer issues

Job Requirements
Minimum requirements include:
2 - 5 years' experience in Mechanical, Electrical, Design or Process Engineering
BS in Engineering
Experience in a high volume industry
Strong customer interface experience
Demonstrated ability to achieve results
Strong planning, organization and communication skills
Ability to lead people and work with teams
Microsoft Office skills
5-10% travel expected

Preferred requirements include
Background in Design or Process Engineering
Knowledge of the new product development process
Six Sigma training
Experience with automotive industry
CQE (Certified Quality Engineer) certification
Experience with some common tools used in this role, including 6 Sigma, Design for 6 Sigma, Design for Manufacturability, GD&T, PPAP, APQP, FMEA, control plan, and 8D.


Founded in 1999, DPC is an award winning recruiting and consulting firm that specializes in in placing contract, contract to hire and direct hire engineers into rewarding opportunities with our impressive and ever-growing client base.

Come see why DPC has been voted "Best of Staffing" for candidate satisfaction by Inavero / CareerBuilder.com, "Top Temporary Placement Firm" by Boston Business Journal, "Best Company To Work For" by Business NH magazine, "Top IT Services Company" by Inc. Magazine, "Most Reliable Staffing Agency" in Forbes Magazine and "Top Ranked Staffing Firm" by Staffing Industry Analysts.

Phone: 603-772-2700

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